A general physician is the first point of contact for undiagnosed symptoms, fever, fatigue, chronic conditions like diabetes or hypertension, and multi-system complaints. They coordinate care and refer to specialists only when needed.

The department provides emergency medical management including airway support, antivenom administration (for snake bites), gastric lavage or activated charcoal (for poisoning), and monitoring for complications like renal failure or neurotoxicity.

It typically includes fasting/postprandial blood glucose, HbA1c, thyroid function tests (TSH, T3, T4), lipid profile, kidney function tests, and a clinical assessment for complications like neuropathy or retinopathy.